There may be times where restaurants are very busy or there are a lot of orders for our couriers. Most refunds are issued based on the payment method used at the time of purchase. By B&T Magazine. 4. Find food near you. … If you need to cancel your order, you can get a refund. There are a plethora of cuisines you can choose from in Menulog. Phonecall comes when driver is found and matter will be referred on maybe you will get a refund in 2 or 3days. Why do you have ‘Delivered by Restaurant’ or ‘Delivered by Menulog’ next to each restaurant? I am VERY unhappy! Menulog Price Promise If you ordered a meal with Menulog and found the same item delivered by the same restaurant at a lower price within 24 hours, Menulog will credit the difference and give an additional AU$10 for that order. McDonald's started getting worse & worse with delivery spots until the restaurant would be just opened for delivery but had no spots til the next day! This ended up being more than 1 hour, with no status of where the driver is. After several hours finally got a response from Menulog, eg: send a photo, by then the only Kebab had been eaten, so no photo. Their reply asks for the order number and your email ad... dress. Register Now. Got a question about your order from Menulog? Called Menulog spent nearly 2 hours on hold, had my friends and the restaurant owner also trying to call Menulog but they kept getting disconnected. But it can take up to three to five business days for a refund to reflect in your bank account. I blame the drivers. Waste of time for delivery/online orders. Once the bank releases the transaction it will disappear from your account entirely, and will not be seen as a refund of the amount. You can safely say that Menulog Australia is the place to save time while ordering delicious food from a choice of thousands of restaurants. What should I do if the food received is not what I requested. What should I do if the food received is not what I requested. Copyright © 2017 Menulog. But it can take up to three to five business days for a refund to reflect in your bank account. Simply use the Menulog contact email with your name, email address, the restaurant along with your order number, proof of the lower price, and a link to the competitor’s website to start the process. Used the app for the first time and could not have been a worse experience. Not enough drivers to complete deliveries on time. If when you order from menulog and they… If when you order from menulog and they dont deliver what you ordered, beware you have to argue to get the exact amount of money you paid as they try to refund less and the refund is in a menulog voucher that you can … What can I do if my order was cancelled after I paid? In the rare instance that order has been marked as delivered and you haven’t received it, simply click ‘Call the restaurant’ on the order confirmation screen which will connect you either directly to the restaurant (for orders that are delivered by the restaurant), or to our customer care team (where Menulog delivers the order). If you are under 21 or studying full time we'll take care of your tax return. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). Then we contacted the restaurant and they told us they sent it out on time it was menulog delivery driver fault and to call menulog. Menulog can offer special promotions and discounts to new and loyal Menuloggers. If you order with them and find the same item, delivered by the same restaurant, at a better price within 24 hours, they’ll give you a full Menulog refund for the difference along with an additional $10.00. Positive refunds are process immediately Menulog promo offers are available at different times of the year. If your order is ‘Delivered by Menulog’ (this is listed on the search page for each restaurant; either ‘Delivered by Menulog’ or ‘Delivered by Restaurant), as soon as your order is on its way, this screen will also show you a map where you can track your order live. Have all your order details ready - we'll be able to sort things out a lot faster that way. It could even be that the restaurant is taking a little more time to prepare the food, just to make sure it's perfect for you! After several hours finally got a response from Menulog, eg: send a photo, by then the only Kebab had been eaten, so no photo. If other website links are clicked after clicking through ShopBack, Cashback will not be tracked (E.g. EatNow now becomes Menulog from September 2019. Menulog are in the business of food delivery yet time and time again they fail. Menulog Tamworth is definitely a no go zone. I responded saying no photo, then the menulog Bot asks me for a photo again the following day, I responded again and said no photo, give me refund please. The very first time, I checked back with Menulog & my refund in about an hour – every was back to normal, I could order from another shop! Dream job alert! Your experience can help others make better choices.

Alas once again left short changed. Please have your order number and contact details handy.

I was told it would be delivered by 8.29pm. Menulog every time. Look for the "free delivery" option beside your restaurant. Needless to say, it will be my last!! If you order with them and find the same item delivered by the same restaurant within 24 hours, they’ll offer you a full Menulog refund for the difference, as well as an additional $10 off. My first order using Menulog arrived 2 hours later! Menulog lets you order your food from the favourite restaurants in your city and delivers it to your doorstep. They offered a voucher, no I don’t want a voucher! How do I check for the latest status of my order? The app is brilliant. I have another full time job but we are expecting our first baby soon and I started driving for menulog for some extra money coming in. Once you place an order with us, we temporarily hold the transaction as ‘pending’ This can be seen as a pending transaction on your account. The second TVC will premier for the first time … How do I check for the latest status of my order? If you have used a voucher to place the order and the order is cancelled shortly after it is placed, the voucher reactivates and can be used immediately on another order. Enjoy your next meal from Menulog at discount prices with a Menulog voucher code or Menulog coupon code. I responded saying no photo, then the menulog Bot asks me for a photo again the following day, I responded again and said no photo, give me refund please. Menulog impossible to reach in peak time. | Read 161-180 Reviews out of 214 Of the four delivery services whose drivers were polled, only UberEats operates in the Australian market, alongside Deliveroo and Menulog. Drivers are unprofessional and lazy. Headquartered in Sydney, Menulog has more than 130 full time employees, with large, locally based- technology, operations, marketing and, customer and restaurant support teams. Subject to the Consumer Guarantees Act (1993), Vouchers provided by Menulog cannot be exchanged or refunded, and are valid for such period specified at the time of issue of the Voucher. No contactable shop number - had to get menulog to refund. If you are a U.S. citizen living in Australia, we will help you review your Tax. 2nd time - ordered food, got delivered but wasn’t our food so I told the delivery guy and he said take it up with Menulog and drove off. If your order was placed using cash and it has been cancelled shortly after it was placed. Additional Savings Tips. State of Origin fans can all get themselves a little treat, with Menulog offering free KFC delivered on the day of each match.

Learn from your competition. I wonder where the soggy Hour old sweet and sour fish and steamed rice ended up??? Really enjoying it. Talked to menulog customer service and they said they wouldn't refund money but give voucher, explained I won't use menulog again and want refund of money, they hung up. (this is listed on the search page for each restaurant; either ‘Delivered by Menulog’ or ‘Delivered by Restaurant). Our support team is here to help answer your questions. as soon as your order is on its way, this screen will also show you a map where you can track your order live. We sincerely apologise for the inconvenience caused. It is normally completed within one business day, however, can take up to 10 and on very rare occasions, longer. If your payment was done via Paypal, the transaction will be refunded via Paypal and will be subject to Paypal’s processing time. The one star is for the restaurant getting the order right. If your Order is subsequently rejected by the Restaurant (as described in paragraph 4.4 above) or cancelled for any other reason, your bank or card issuer will refund the relevant amount. Browse; Terms and conditions; Privacy policy In some cases, you may be offered an instant refund option. Then they offered a refund and may take 3-4 days, no this is unacceptable, escalated this and they said I would see it back in my account within 24 hrs. My first order using Menulog arrived 2 hours later! Finally got through to Menulog, now it's nearly 9.30pm. The application process was easy. Then we contacted the restaurant and they told us they sent it out on time it was menulog delivery driver fault and to call menulog. We strive to help provide you with the greatest choice of delicious meals delivered quickly to your door. Also no delivery fee for this very reason. This is because the restaurant may have already started preparing your order, or your order might even be on the way and we need to ensure that the restaurant and or food couriers are fairly compensated. Last time … If your payment was done via Paypal, the transaction will be refunded via Paypal and will be subject to Paypal’s processing time. Now we are waiting 3-5 days for our refund. I blame the drivers. In some rare instances, the restaurant may not be able to complete your order, and they may cancel the order. We will review your tax return and check you received the maximum tax refund. When calling to organize a refund through menulog, they'll then start a merry-go-round of attempted blame shifting and flat out refuse a refund. The order is then sent to the restaurant to confirm if the order can be made. Not a member yet? Menulog come back on the phone to again confirm the restaurant has closed, and they have tried to call but there is no answer. Click on ‘I have a voucher code’ on the payment page and enter your voucher code in the space provided. For the most up to date information about your order review the order confirmation screen on the App or Website - to do this simply click on the ‘orders’ page from the main page and select your order. If your order is cancelled shortly after it is placed, don't worry - we instantly send notification of the cancelled order back to your issuing bank or Paypal and request them to release the pending transaction. Only half my order showed up, i contacted the store and was told to contact menulog. Consistent in failing to deliver orders, deliver the correct order, update me about the order, let me know the order was cancelled, and refund me for failed orders. Get in touch via your preferred contact method below.. You can speak to one of our friendly support staff from 9AM til 2AM AEST, seven days a week on 1300 664 335. They said they'd follow up and call back in 5 mins, which they didn't. State of Origin fans can all get themselves a little treat, with Menulog offering free KFC delivered on the day of each match. I need to speak to someone about my order being late. I am currently waiting for said refund to come through but to say I’m not pleased with Menulog’s service is a clear understatement. Hello!

Alas once again left short changed. Menulog is owned by Just Eat. Nothing after 10days so i lodged a dispute with PayPal The last call, I was told my order will be refunded in full, this was also confirmed by email....no refund has been processed. If when you order from menulog and they… If when you order from menulog and they dont deliver what you ordered, beware you have to argue to get the exact amount of money you paid as they try to refund less and the refund is in a menulog voucher that you can … I am currently waiting for said refund to come through but to say I’m not pleased with Menulog’s service is a clear understatement. We invite you to order on Menulog with thousands more restaurants to choose from with better deals and offers. Clearly they need to fix their business processes. How long it takes for you to get a refund is subject to your bank's processing times. She received a confirmation text after ordering online at Menulog, and took up the offer to cancel the order with a full refund because of the drawn-out estimated delivery time. US Citizens Tax. Typically from external factors such as traffic, road works, and weather conditions. Restaurants don't read instructions. It is then in the hands of the bank to process this. If you have a voucher code, you can easily redeem this via the Menulog App or the website upon checkout, once you have finalised your basket. Deliveries are always late with continual excuses made by the menulog opperators Food delivered cold. 3 follow up calls on the night, only to be told each time the driver is on his way to collect the order. When calling to organize a refund through menulog, they'll then start a merry-go-round of attempted blame shifting and flat out refuse a refund. It is now Thursday and no response or resolution yet. At least with Menulog, the restaurant is just paying for software, and drivers are employed at the restaurant. We hope you found the help you needed.

I was told it would be delivered by 8.29pm. Please have your order number and contact details handy. McDonald's started getting worse & worse with delivery spots until the restaurant would be just opened for delivery but had no spots til the next day! Atrocious, Ordered for first time and waited outside for 10 minutes before arrival was due to ensure driver knew which unit we were. I’ve used Menulog two times and shame on me for even going back a second time. Join the 325 people who’ve already reviewed Menulog. Order food delivery from local restaurants online with Menulog. We would have had at least 5 deliveries in the past 6 months either not turn up or be delivered to a neighbour's house. Full Article: https://goo.gl/58CwiR This video consists Menulog customer service ... Menulog office email id, Menulog Head Office Phone Number etc. Your experience can help others make better choices. Menulog reserves the right to cancel any voucher any time without notice. Our support team is here to help answer your questions. Waited four hours for our food called up twice There is no need to worry, the restaurant will not be charged for the order. Save with one of our top Menulog Vouchers for December 2020: Extra 15% Off. You can go ahead and place another order from a different restaurant straight away. I haven't received my order, what should I do? Already a member? I spoke to menulog who tried to offer me a voucher. Copyright © 2017 Menulog. The last call, I was told my order will be refunded in full, this was also confirmed by email....no refund has been processed. Menulog is a proudly Australian company, having delivered our first meals in 2006. The head of fast-food giant Collins Foods says he is sad but has no regrets over the axing of much-loved buffet brand Sizzler earlier this year after it was unable to weather the COVID-19 pandemic. Curry Time Indian Restaurant: Menulog disaster - See 65 traveler reviews, 7 candid photos, and great deals for Christchurch, New Zealand, at Tripadvisor. If you want to use your refund without waiting for us to process your return, you can select the instant refund option, if available. Discover 9 tested and verified Menulog Coupons, courtesy of Groupon Australia. It is normally completed within one business day, however, can take up to 10 and on very rare occasions, longer. Of the four delivery services whose drivers were polled, only UberEats operates in the Australian market, alongside Deliveroo and Menulog. What can I do if I am not happy with the food quality? Menulog Price Promise If you ordered a meal with Menulog and found the same item delivered by the same restaurant at a lower price within 24 hours, Menulog will credit the difference and give an additional AU$10 for that order. It is normally completed within one business day, however, can take up to 10 and on very rare occasions, longer. Menulog offers customers free meals for a year to review restaurants from the comfort of their homes. Checked the GPS map throughout the delivery time and saw the driver had left the restaurant only to see later that he was offline. Instead, it will seem as  as if the transaction never existed. - to do this simply click on the ‘orders’ page from the main page and select your order. Used the app for the first time and could not have been a worse experience. which will connect you either directly to the restaurant (for orders that are delivered by the restaurant), or to our customer care team (where Menulog delivers the order). I ask for a refund, and a call-back regarding a complaint. What can I do if my order was cancelled after I paid? Scammed! Additional Savings Tips. Consistent in failing to deliver orders, deliver the correct order, update me about the order, let me know the order was cancelled, and refund me for failed orders. How long it takes for you to get a refund is subject to your bank's processing times. Login Now. I've worked for menulog for 2 weeks now. I haven't received my order, what should I do? 3 follow up calls on the night, only to be told each time the driver is on his way to collect the order. I am VERY unhappy! We can cancel your order at any time, however, depending on the status of the order at that time there might be a charge of 50% for the full order value for cancelling it. At the same time,Menulog's prices are very competitive for the With guaranteed prices, ... -If your order is cancelled due to a restaurant or any otherreason, then your order will be cancelled and your refund will be due within3-5 business days after cancellation. In the rare instance that order has been marked as delivered and you haven’t received it, simply click ‘Call the restaurant’ on the. Spoke to Menulog and they apologised as would give us a 50% refund in 5 days, our bill was over $70 and the food we got can to $30 plus we’re vegan and the … Order takeaway from local restaurants offering Pizza, Chinese, Italian, Thai and more This is strange, because I'm standing next to the restaurant's phone, and the only calls in have been errr....from customers placing orders. Pay for a background check and a menulog courier bag and away you go. Get in touch via your preferred contact method below.. You can speak to one of our friendly support staff from 9AM til 2AM AEST, seven days a week on 1300 664 335. of the order has passed, this order confirmation screen is the best place to check for any updates to your order - as soon as there is progress on your order, the order confirmation screen will be updated. Our customer support team is ready to help by online chat, email and telephone. At the same time,Menulog's prices are very competitive for the With guaranteed prices, you canget the food of your choice at the most affordable prices for your convenience. I hate the idea of a 3rd party coming in and taking a cut, while refusing to provide proper conditions for their employees (the drivers). If you need to cancel your order, you can get a refund. For the most up to date information about your order review the order confirmation screen on the App or Website - to do this simply click on the ‘orders’ page from the main page and select your order.. Cashback only eligible for Delivery orders Return to ShopBack and clickthrough to Menulog every time you are making a new transaction ShopBack must be the last link you clicked in order to get Cashback. If the ETA of the order has passed, this order confirmation screen is the best place to check for any updates to your order - as soon as there is progress on your order, the order confirmation screen will be updated.